The selected lodging can be slightly different from the pictures. It is the same for apartment description surface, structure, Lodgings' description specifies the maximum number of beds available in each appartment.
The customer must respect the maximum capacity and will be the unique responsible of any complaint occured on site if the maximum capacity is not respected. During low season, services proposed on the web site may decrease. Swimming pool, jacuzzi, sauna, Turkish bath and restaurant are generally opened, but with limited hours and menu choice.
In case of exceptional unavailability of the accommodation, a refund will be made. Deposits may be requested on site for accommodation. The customer will contract directly with concerned providers and shall be the only responsible for the proper use of goods and services that are provided under this guarantee.
If the tenant cannot arrive at the mentioned hour, he must contact the residence and organize a new schedule of arrival. The same conditions apply for an anticipated departure. During the stay, the possible complaints must be formulated to the reception manager in order to avoid any inconveniences during vacations.
After the stay, the customer can send a written complaint in French, in English or in Spanish only by registered mail with return receipt within a maximum of 15 days. No claim shall be dealt with beyond this period. Any claim not reported to the staff on site shall not be considered and will be takend into account for any compensation. The accommodation and services detailed on the website and provided to customer are in conformity with information previously provided by residence managers: in case of changes during season, Ski Planet therefore cannot be held as responsible.
Some facilities are equipped to accommodate disabled persons. It is very important to mention disability at the time of booking. The customer cannot benefit from a promotional offer which could appear after his reservation, except for an additional lodging. Indeed, promotional offers are not retroactive.
In accordance with the Data protection law from January 6th, Article 27 , the customer has the right to access, to correct and to remove his personal information from the setting of data layout.
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For any query, the guest can contact the customer service by mail: reservation residandco. The residence special extras An accommodation furnished, ready for use A very wide pallet of services for you in the residence An ideal place near to the Garonne.
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General terms and sales conditions. Price and availability Published prices are valid on the selected date and based on maximum occupancy.
Booking confirmation According to the article L. Payment conditions When confirming the reservation, the customer must mention the credit card number and its validity date.
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Rental and Occupancy Conditions Before the checkout inventory is proceeded, the occupants must put back furnitures and objects at their place. Deposit Deposits may be requested on site for accommodation. Wifi Internet offert. Tente des gardes: tente avec deux lits jumeaux X80cm, lit 2 places xcm, lit 1 place 70Xcm, table, tabourets et coffre. Explore nearby. Tours 84 km away.
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