I insisted she notify the manager She said she would when she came in!! I will never stay at this hotel again, nor will any of my coworkers!! I am Appalled and disgusted! Thank you for your feedback YQtraveller. We are very sorry for your experience and will also reach out to you by telephone to discuss further. Complaints of this nature are very rare, however, we do NOT take this subject lightly and as a matter of precaution nearly all Saskatoon hotels, including ours, have preventative contracts for regular third-party health inspections.
More specific to your concern, the guest room in question was immediately taken out of service upon learning of the allegation.
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Our pest control vendor was promptly brought in to investigate the complaint and found NO other evidence of any other bedbugs. The room was then fumigated using professional-quality and environmentally-friendly chemicals. Our third-party vendor then is scheduled to repeat the process one week later ensuring the highest degree of health and safety standards are met. Generally speaking, bed bugs are a very serious topic in our industry today and I assure you that comfort, health and safety is always at the forefront of our priorities.
To be honest, I wouldn't stay in another hotel while in saskatoon unless I had no other choice. The staff are always friendly, the pub is handy to have to relax and unwind, and the gym makes an early morning workout possible before checking out. Thanks for taking the time to share your experience with other travelers Shawn.
We celebrate every time we get a 5-star review as that is exactly the standard we aim for and hope every guest of the Park Town Hotel experiences. We look forward to your next stay! My wife and I are in the process of moving to Toronto. Unfortunately there was some overlap with our schedules and the timing of the movers did not coincide with our departure date, so it was necessary to find accommodations for a few nights.
We booked online through a third party vendor as we often do. Upon arrival, they confirmed our reservation I asked for something quiet, away from the elevators and with a view. Without hesitation the found an available room on the top floor and upgraded us to a King room with an amazing view of the river. We recommended this hotel for it's great customer service and it's great location along the river in downtown Saskatoon. It's not a luxury hotel, but the renovations are up to date and it's clean. When it turns on it sounds like a jet engine firing up I would give this hotel a higher rating if it were not for this unfortunate mechanical glitch.
They have a good breakfast and a surprisingly decent dinner buffet I'm not usually the buffet type. Thank you for taking the time to provide your detailed feedback Jeff. We appreciate that you chose to stay with us and that you've shared your experience with other travelers. You've hit on some of the points we pride ourselves on, like providing surprise complimentary upgrades when we are able to do so and a most precious view of the South Saskatchewan River. We are sorry you experienced some noise issues with our heating system.
Should you be our guest again in the future, don't hesitate to let us know if there is any concern at all with your room as we'll always to our best to do what we can to alleviate the problem. Thanks also for commenting on the Four Season's restaurant. We're proud of the quality and we have one of the best Sunday Buffet Brunches in all of Toontown.
Overall a great relaxing time. We loved our view of the river. Our room was quiet and clean, the bed was like sleeping on a cloud. Supper prime rib buffet was very good, breakfast was great, service was excellent. Staff was friendly and we received great service when requesting items.
Park Town Hotel, Saskatoon,Canada.
Thanks so much for staying with us Kelly and especially for taking the time to share your experience with others here on Tripadvisor. We are very happy you enjoyed your experience along with a beautiful view of the South Saskatchewan River. We do our very best to always provide excellent customer service and we are thrilled when customers like you take time out of their day to let others know about. Overall super place to stay! Close to the City Hospital. Nice and quiet in the room.
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Beautiful view of the river, room was nice and clean. All the staff are so friendly and helpful. Excellent food at the Four Season and great service. Will be staying here again and again. How awesome of you to take the time to share your message here on Tripadvisor diannem.
We value all feedback, but we especially celebrate every time we receive a 5-star review! You've validated the efforts of so many staff members. We truly want every guest to leave feeling as you have and appreciate knowing we've accomplished what we set out to do. Positives: This hotel is a good choice for business travelers with an eye on the budget. It is not a luxury hotel but very good value for the price.
The rooms are clean and quite nice. When I am lucky enough to get a river view room, I always sleep with the drapes open because the view is breathtaking. The service is very good throughout the hotel.
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Negatives: The rooms are warm and the heating system is not easily adjusted. The room service menu was recently changed to more fast food items previously it included some delicious healthy dining room items. I am not sure if the chef left or just what happened but it is a big disappointment to the point I am now eating out, before I return to the hotel in the evening.
Thanks so much for choosing to stay with us during your recent business travel Kerriemarg. We truly appreciate the feedback and look at it as an opportunity for improvement to make your next stay even better. All guests are important with business travelers being a key focus for us which is why we offer services like free transportation anywhere in the city, not just to and from the airport.
You've hit on one of our best features, and we agree that the view of the South Saskatchewan river is nothing short of amazing. When making your reservations, be sure to always request a river view and we'll do our best to accommodate you. Were sorry the in-room breakfast menu wasn't to your satisfaction.
We continue to offer a full service menu with buffet in our famous Four Seasons restaurant which also shares that same stunning view of the river.
Review of ParkTown Hotel in Saskatoon... - Park Town Hotel
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